TERMS AND CONDITIONS
SUPPLIER IDENTIFICATION
The current General Terms and Conditions of Sale are those of the one-man business Pascale Duval, micro-entrepreneur, whose registered office is at Lieu-dit Ribeyrolles, 24550 LAVAUR, registered with the Chamber of Crafts and Industry under the SIRET number 894 797 471 00014 - Artisan .
ACCEPTANCE
The present general terms and conditions of sale are legally applicable to all sales of products and articles concluded on this website "ateliercribeyrolles.com".
They constitute the entire agreement that binds us and replace all previous (written or oral) agreements, understandings and agreements that have been entered into between us on the same subject.
The GTC below specify in particular the delivery and return, the management of the orders, the prices, the payment methods, but also the management of personal data.
By using the website "ateliercribeyrolles.com" you acknowledge that you have read, understood and accepted these Terms of Use without reservation. Likewise, by using the Site, you acknowledge the Site's confidentiality clauses.
Pascale Duval may change and update these terms of use at any time without prior notice. The General Terms of Use in effect when you use the Site are the terms that can be invoked against you.
We advise you to regularly inform yourself of the applicable conditions.
Within the limits of applicable law, these General Conditions of Sale (GTC), and any complaint arising out of or in connection with these GTC, are governed by French law.
ORDER PROCEDURE
SELECTION OF PRODUCTS
You can add products to your selection at any time by clicking on "Add to basket" and choose to end your shopping or continue browsing.
You can consult your selection by clicking on the shopping cart icon in the menu at the top right, where the following will appear: the photo (s) of the Product (s), the color (s) and reference ( s), the chosen quantity (s), the unit price (s) and the subtotal of the selection.
The shipping costs are calculated on the next page in the ordering process.
IDENTIFICATION AND CONTACT INFORMATION
After selecting the Product (s), click on "Pay" to start the ordering process.
You will be asked to enter your email address and then fill in the delivery information necessary for the correct shipment of your order: shipping country, marital status, first name, last name, telephone and delivery address.
The data registered on the Site constitutes proof of all transactions between Pascale Duval and its Clients. In the event of a dispute between Pascale Duval and one of its Clients about a transaction carried out on the Site, the registered data will serve as valid proof of the content of the transaction.
VALIDATION OF THE DELIVERY METHOD
Once you have entered your details, proceed to the delivery method, you will have to choose your delivery method.
Once you have chosen this step, click on "Proceed to Payment Method".
VALIDATION OF THE MEANS OF PAYMENT AND PAYMENT OF THE ORDER
You will be asked to enter payment information.
You can use your delivery address as billing address or enter another address.
Before paying you will be asked to "check" the order to ensure that all information entered is correct.
At the end of the ordering process described above and upon full acceptance of these Site Terms of Sale and Use, click on the "Pay Now" button. The purchase agreement will then be finalized.
You must verify the correctness of your selection before confirming your order.
Once you are done, your order will be sent to Pascale Duval for processing.
The order is only validated by Pascale Duval after receipt and verification of the payment of the order. In any case, Pascale Duval reserves the right to refuse any order or delivery in the event of a dispute with the buyer, or in the event of total or partial non-payment of a previous order by the buyer.
ORDER CONFIRMATION
A summary of your order will then be sent to you by e-mail. The acknowledgment of receipt contains the total amount of the order, information about the costs, the essential characteristics, the quantity and the price of the Products purchased.
The customer formally accepts the use of e-mail for the confirmation by Pascale Duval of the content of the order.
We recommend that you keep this confirmation of receipt on a paper or electronic medium.
SITE NAVIGATION
The customer can take note of the different products that Pascale Duval offers for sale on its site. The user can freely browse the various pages of the site, without committing to an order.
DESCRIPTION OF THE PRODUCTS
We always strive to provide the most up-to-date, accurate and reliable information on our site. However, certain information on the site may contain incomplete data, typographical errors or inaccuracies. No mistake is intentional and we apologize for any errors in product pricing, item availability, or any incident that may impact your order.
Please be aware that we present our content as is, without claiming that it is explicitly or implicitly accurate. Please also note that the colors of the products you see on the site depend on your screen.
While every effort is made to ensure that the colors of the Products whose photographs are displayed on the Site are true to the original Products, variations may occur, in particular due to technical limitations of the color rendering on your computer equipment. Accordingly, Pascale Duval cannot be held liable for non-material errors or inaccuracies in the photos or graphics of the Products appearing on the site. If you have any questions about the Products, you can of course contact us via the "contact" form.
We reserve the right to change errors or update product information at any time without prior notice. In the event that a product is listed at an incorrect price due to photographic, typographic or pricing information errors made by our suppliers, we reserve the right to refuse or cancel any orders placed for products stated at an incorrect price ( regardless of whether the order has been confirmed or not and regardless of whether or not you have been charged for the amount of the order). If your credit card or PayPal account has already been charged for that purchase and your order is canceled, we will credit you for the incorrect price.
PURCHASE
PRODUCT AVAILABILITY
The products offered for sale by Pascale Duval are those offered on the site on the day the customer consults the site, within the limits of available stocks. Our product offers and prices are valid as long as they are visible on the Site, within the limits of available stocks. Errors or changes can occur exceptionally, especially in the case of simultaneous orders of the same Product by several Customers. Pascale Duval cannot be held liable in the event of stock shortage or unavailability of Products for orders not yet accepted.
Please understand that many of our items are offered for sale in limited quantities or in individual copies, and that due to their limited availability, quantities may or may not be extended. This means that when an item is no longer available, it can be permanently out of stock and no longer appear on the site. When an article presented on ateliercribeyrolles.com is no longer in stock, we try by all means to indicate this on the site as soon as possible.
If you have ordered a product that appears to be unavailable, we will notify you by email as soon as possible and, if necessary, we will provide you with an estimated date of availability of the product to ship it to you . Otherwise you can cancel your order and get your money back (if the amount has already been debited from your debit card / paypal account).
PRICES AND PAYMENT
The price of the articles is indicated on the site in EUROS (€). The indicated prices do not include postage and packaging costs, which will be charged and communicated to the customer at the final validation of his order. These will be added to the total amount of the order during the ordering process, before you click the "Pay" button.
Pascale Duval reserves the right to change the prices of the Products offered on the site at any time and without prior notice. The Products are billed based on the prices displayed on the Site at the time you place your order, subject to the availability of the Products ordered at that time.
All orders are payable in Euros and must be paid immediately when you place your order.
DELIVERY
"Delivery" means the physical delivery of the Product to the Customer (the "Delivery").
The Products purchased on the Site can be delivered in Metropolitan France. For a delivery abroad the shipping costs vary, please contact Pascale Duval for an adjusted invoice of the shipping costs.
Once you have placed an order, you cannot change the delivery address of a package. Changes made to your account after you place an order will not take effect immediately and will not apply to orders already placed.
We aim to deliver the products you have ordered on the estimated date stated in the shipping confirmation email or, if no date is specified, within 8 days of the date of the shipping confirmation email. In the event that your delivery is delayed for a reason beyond our control, we will endeavor to keep you informed of the estimated delivery date. If the product (s) are not delivered within 30 days of the dispatch confirmation, you can cancel your order and get a refund of the amount you paid for that order.
Ownership and risk of the products ordered by you become your responsibility when they are delivered to you. If you decide to return your product (s) to us for a refund under our cancellation policy, you assume the risk until the returned products have been shipped.
The Products will be shipped to the delivery address you specified during the ordering process.
In the event of an error in the wording of the Customer's contact details, Pascale Duval cannot be held liable for the inability to deliver the Product (s) ordered.
FORCE OF THE MAJORITY
Pascale Duval cannot be held liable for the full or partial non-performance of its obligations arising from this agreement, if this non-performance is the result of an event that constitutes force majeure, in particular in the event of an interruption or a total or partial strike. , in particular of postal services and means of transport and / or communication, fire, flood, equipment malfunction or breakdown, or due to the buyer's actions.
DELIVERY TIME
Unless otherwise stated on the site, Pascale Duval makes every effort to dispatch the order within an average period of eight working days from the day following receipt of payment.
Unless stated otherwise, delivery will be made to the address specified by the buyer when placing the order. In order to comply with these deadlines, the Customer must ensure that he has provided correct and complete information regarding the delivery address (such as in particular: street, building, staircase number, access codes, names and / or intercom numbers, etc.)
The products are shipped by La Poste. Pascale Duval declines all responsibility in case of excessively long delivery times due to the postal services, as well as in case of loss of the ordered products or strikes. The risks of transport are borne by the buyer, who must submit a motivated protest to the postal services within three working days after delivery. In addition, it is specified that ownership of the ordered products does not pass to the buyer until full payment of the invoiced price, including delivery costs.
Despite all the care that Pascale Duval takes in the composition of the packages, it is possible that an article is missing. Therefore, upon receipt of the order, the buyer will check the conformity of the items received. Any irregularity regarding the delivery (missing object, wrong model / color combination, ...) must be reported via the contact form on the day of receipt or at the latest on the first working day following receipt. Any claim made after this term releases Pascale Duval from all responsibility. Pascale Duval reserves the right to ask the buyer to return the defective product. The costs of returning the goods are for the account of the buyer, unless the return is the result of an error on the part of Pascale Duval. If the above conditions are met, Pascale Duval will exchange or refund the defective product (s) or resend the missing product (subject to the validity of the buyer's request).
CANCELLATIONS
Pascale Duval does not allow a standard exchange. Only a cancellation and therefore a refund is possible.
In accordance with the applicable legal provisions, the buyer has a period of fourteen (14) days from the receipt of the product to exercise his right of withdrawal with the seller, without having to justify his motives or pay a fine, with the for a refund, provided that the products are returned in their original packaging and in new condition, at the latest within fourteen (14) days of notification to the seller of the customer's decision to withdraw from the contract. Return shipments must be in their original condition and complete (packaging, accessories, instructions, etc.) and must be accompanied by the purchase invoice (request the invoice via). Products that do not meet these conditions, or that are damaged or incomplete, will not be taken back. The right of withdrawal must be made by e-mail to the seller via.
In case of exercise of the right of withdrawal within the aforementioned period, only the price of the purchased Product (s) and the delivery costs (based on the costs of a standard delivery, regardless of the delivery method chosen by the Customer) will be refunded; the costs for returning the Products remain at the expense of the Customer. The refund will be made within fourteen (14) days of receipt by the Seller of the Products returned by the Customer under the conditions set out in this article. The seller reserves the right to postpone the refund until the product or proof of dispatch of this product is recovered by the buyer, the date chosen being the date of the first of these events.
Under no circumstances may the buyer's right of withdrawal be abused. In any case, any order that is returned incomplete and, including the notes, is damaged, used, washed, damaged, deteriorated, soiled or even partially used up, will not be refunded. The buyer can be held liable in case of depreciation of the goods as a result of treatment that is not necessary to determine the nature, characteristics and proper functioning of the content of the products.
NOMINATIVE INFORMATION
The personal data collected in the context of distance selling is mandatory; this data is necessary for the processing and delivery of orders and for the preparation of invoices. This information is strictly confidential. The lack of information implies the automatic rejection of the order.
PROMOTIONAL CODES
Unless otherwise specified in the conditions of a particular promotion code, promotion codes cannot be combined. If you have more than one promotion code, and knowing that these promotion codes cannot be combined, it is your responsibility to choose which one will benefit you the most.
INTELLECTUAL PROPERTY
Unless otherwise stated, the entire design and content of the site, including images, illustrations, photos, text and other materials, are protected by intellectual property rights. All these rights are reserved.
The content of the site, and the site in its entirety, are strictly reserved for the personal, non-commercial use of the users of this site. Any use of our site and its content for other than personal and non-commercial purposes is prohibited.
DISCLAIMER OF LIABILITY
Due to the unpredictable nature of the technology and the online environment, Pascale Duval does not warrant that this site will operate uninterrupted and error-free or that this site or the server through which this site is made available will be free of viruses or other harmful elements. As a visitor and user of this site, you are fully responsible for all costs associated with the maintenance of the equipment used in connection with the use of our site, and you agree that your access is subject to these terms and conditions and that this access is at your own risk.
MANAGEMENT OF PERSONAL DATA
In France, personal data is protected in particular by Law No. 78-87 of January 6, 1978, Law No. 2004-801 of August 6, 2004, Article L. 226-13 of the Criminal Code and the European Directive of October 24, 1995.
When using the ateliercribeyrolles.com site, the following may be collected: the URL of the links through which the user accessed the ateliercribeyrolles.com site, the user's access provider, the Internet Protocol (IP) address of the user.
In any case, Pascale Duval only collects personal data relating to the user for the need for certain services offered by the site ateliercribeyrolles.com. The user provides this information with full knowledge of the facts, in particular when entering it himself. The user of the site is then informed whether or not he is obliged to provide this information.
In accordance with the provisions of articles 38 and following of the law 78-17 of January 6, 1978 on information technology, files and freedoms, every user has the right to access, rectify and oppose personal data concerning him, by his request in writing and hand in signed, accompanied by a copy of the identity document with the signature of the holder of the document, indicating the address to which the reply should be sent.
No personal information of the user of the site will be disclosed, exchanged, transferred, assigned or sold on any medium to third parties without the user's knowledge.
The databases are protected by the provisions of the law of 1 July 1998 transposing Directive 96/9 of 11 March 1996 on the legal protection of databases.
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